Terms of Use

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Custom made products: All custom made (also known as made to order merchandise) products are specially design and produce once an order is placed which makes it expensive to carry them readily available in stock. Therefore, we are unfortunately unable to refund any custom made products if: 

  • Size ordered is too small or too big when you received it
  • Ordered the wrong size
  • Ordered the wrong design
  • Ordered a design and later change your mind for an exchange with different design
  • Color expected vs. color of the actual garment due to several factors (See Tshirts Printing Facts)
  • Product materials expected vs. actual garment materials

For the above reasons, unfortunately the following custom made products and merchandise DOES NOT qualify for refund or returns. A new order must be placed in order for us to reship the correct item(s).

    • Leggings - all leggings, specifically NFL Leggings
    • Dresses - all dresses, specifically NFL Dresses
    • Skirts - all skirts, specifically NFL Skirts
    • All-Over Print Tshirts, Screen printing T-shirts - specific designs TBD

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hamopride.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hamopride.com and send your item to: 91-1529 PUKANALA STREET EWA BEACH Hawaii US 96706. Your item must be in its original condition when received to qualify for an exchange. We will evaluate all exchange items upon receipt to determine its exchangability with a new or similar item of the same value. We will notify you via email whether or not your items is approved for an exchange.

RE-SHIPMENT OF LOST OR DAMAGED ITEMS (if applicable)

We guarantee you'll receive your order the way you'd expected. In that case, we'll reship items once they're determined to be lost or damaged during shipment. Such determination will be made after HamoPride concluded its investigation with the carrier. Our re-shipment of lost or damaged items' process can take up to 30 days. However, to help expedite this process, we ask that you cooperate with us and or the carrier during such investigation so that we can reship your order as soon as possible. HamoPride's responsibility under lost or damaged circumstances is limited to items that have been lost or damaged during transit. Further, HamoPride is not responsible for items that have been delivered and confirmed by the carrier's tracking system but customer claimed otherwise. In this case, customer is responsible for filing all claims with carrier and are encouraged to do so immediately.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING OF RETURNED ITEMS

To return your product, you should mail your product to: 91-1529 PUKANALA STREET EWA BEACH Hawaii US 96706
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.